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Privacy notice

Protamino Nutrition Privacy Policy

Our contact details 
Name: Protamino Nutrition Ltd
Address: 3 Corriewood Industrial Estate, Station Road, Castlewellan, County Down, BT31 9NF
Telephone: 0044 (0)28 4065 0500
E-mail: info@protaminonutrition.com
 
The type of personal information we collect 
We currently collect and process the following information:
•    Personal identifiers, contacts and characteristics (for example, name, email, telephone and address details)
•    We do not store or have access to your credit / debit card information. 
All transactions are securely processed by the Stripe Payment Gateway.

How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
•    During a purchase made through this online store.
We use the information that you have given us in order to process / dispatch orders and communicate with you regarding your order.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: 
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@protaminonutrition.com
(b) We have a contractual obligation.

How we store your personal information 
Your information is securely stored. 
We keep your provided details to allow us to communicate with you regarding your order, or advise of order stock issues, or upcoming offers which we consider of interest to you. 


Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information. 
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at info@protaminonutrition.com if you wish to make a request.

How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at:
Address: 3 Corriewood Industrial Estate, Station Road, Castlewellan, County Down, BT31 9NF
Phone Number: 0044 (0)28 4065 0500
E-mail: info@protaminonutrition.com

You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:            
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk